Place of Business:  Austin Resource Recovery

Position Description:
Austin Resource Recovery (ARR) is a department of the City of Austin with over 530 employees. We provide essential services that protect people and our planet. We collect recycling, composting, trash, large brush, bulk items, household hazardous waste and dead animals. We also sweep the streets, offer Austin and Travis County residents a service to recycle and safely dispose of household hazardous waste and provide community outreach and education. ARR is driving the global transformation of traditional waste management to sustainable resource recovery. Learn more at AustinRecycles.com.

ARR is seeking to fill a Human Resources Advisor Senior position specializing in Employee Relations. This position debriefs with management to provide recommendations and solutions, conducts informal mediations related to employee disputes, and assists the City’s labor relations office in mediating disputes between other City of Austin employees.

Duties include, but are not limited to, the following:

• Conduct ER training
• Develop standard operating procedures
• Coordinate and manage the department’s data entry on the City’s AIM On Target system
• Secure documentation needed by the City Attorney
• Develop and implement strategies and lead process improvement teams to prevent and/or resolve employee disputes.
• Coordinate and prepare for administrative hearings and represent the department in administrative meetings with union representatives
• Handle complaints from the City auditor’s office
• Respond to open records requests
• Conduct Municipal Civil Service (MCS) pre-disciplinary meetings
• Attend meetings concerning unemployment compensation claims filed with the Texas Workforce Commission.
• Coordinate with the legal department and Austin Human Resources department staff on all aspects of the department’s employee relations, including preparation of notices of disciplinary actions and administrative inquiries on issues related to customer service/employee complaints
• Ensure investigation reports and disciplinary actions are accurate, supported by documentation, and in compliance with City policy and ARR procedures.

The top candidate must possess discretion in handling details of a highly confidential and sensitive nature. They should be collaborative, as well as assertive and confident, and model professional demeanor, integrity, and high energy. The successful candidate will act as an extension of the leadership team and must demonstrate a strong sense of urgency. They must also have the ability to prioritize and manage competing demands and deadlines in a fast-paced environment. The top candidate should have excellent business writing, proofreading, and communication skills.

Job Duties and / or Responsibilities:

• Experience gathering, analyzing, and interpreting key statistics, with the ability to translate the raw data into usable information/metrics for the organization, and the ability to recommend modifications to ensure compliance with company objectives while applying industry best practices.
• Experience interviewing personnel/facilitating working groups to document current business practices, weaknesses, and objectives.
• Experience in employee complaint resolution and in conducting workplace investigations regarding discrimination, harassment, sexual harassment, employee conduct, and/or retaliation.
• Experience in conflict resolution strategies, including de-escalation, facilitating crucial conversations, mediation, and/or alternative dispute resolution.
• Employee Relations experience to include working with internal and external stakeholders to ensure fair and consistent interpretation and application of policy and procedure, advising management on such federal laws as FMLA, ADA, Title VII, ADEA, USERRA, and FLSA, and overseeing workplace investigations regarding discrimination, harassment, and/or sexual harassment.
• Ability to travel to more than one work location.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university in related field, plus four (4) years of HR experience.
• One (1) additional year of experience may substitute for the education up to the maximum of four (4) years.

Licenses and Certifications Required: None.

Salary: $68,660 - $85,830.00 per year.

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